CREWS has been upgraded with capabilities to support activities based on work load profiles.

The traditional application of CREWS has been to cover the work of crew members, whose tasks are mainly based in trips - they move in space while performing the work.

In this new update, the amount of work to be covered is defined by a curve - a work load profile - that connects points in a time scale, defining the amount of work needed at each instant.

Work load profiles are used in several domains to define the work needs, such as railway stations, airports, hospitals, call centers, and security forces.

The recent upgrade of CREWS is currently being applied to planning the work of the tollbooth operators of BRISA (the National Lease for Motorway Concession in Portugal), and for planning the work of station personnel, administrative staff, sales personnel, and workers at repair shops at DSB S-tog (the suburban trains of Copenhagen). Some characteristics of the new CREWS upgrade include: